About Us
We are New Zealand’s longest running private home care agency.
As a New Zealand owned and operated family business, we’re big enough to rely on - and small enough to care.
Miranda Smith Homecare was established in 1999 by Miranda Smith, Managing Director and is the longest-running private home care agency in New Zealand.
Miranda began working in community care 26 years ago after gaining experience with a similar agency in the UK. She introduced the model to New Zealand, establishing one of the country’s first private home care services with a clear vision—to set the standard for professional, home-based care.
Her dedication to quality, dignity, and genuine support has made Miranda Smith Homecare one of the most trusted names in the industry. We continue to build on that legacy today.
"I firmly believe that people who remain in their own homes have increased levels of independence, happiness, positivity and longevity. Our focus is on providing a personalised service ensuring clients maintain their independence, have flexibility in choice and feel safe within their homes. To this day, our reputation for providing excellent service continues unchanged. We remain committed to our vision and dedicated to instilling our values throughout the industry."
In 2009, Miranda returned to Hawke’s Bay with her husband Campbell and their three sons—Max, Gus, and Jimi—to be closer to family.
Alongside Miranda Smith Homecare, she also owns Karitane®, a specialist nanny agency focused on supporting mothers and their babies with trusted, nurturing care.
Our Vision
To set the standard in home-based care by delivering exceptional service and providing a continued quality of life.
Our Values
Personal Commitment
To always keep our promise, be available, accessible and remain calm and professional at all times.
Solution Focused
We aim for the best possible outcomes, matching clients with the right caregiver and approaching every challenge with a positive, practical mindset.
Conscientious
We value reliability, punctuality and a strong work ethic in everything we do.
Integrity
We act with honesty, loyalty and respect, building trust through every interaction.
Empowerment
To provide our clients with the opportunities to make their own choices and to ensure flexibility in decision making to fit with their lives.
Compassion
To treat our clients, caregivers and colleagues with kindness, empathy, sincerity and genuine care.
Exceeding Expectations
To always go the “extra mile” by providing an innovative, thoughtful and consistent service, always striving for better.
Open & Honest Communication
To be good listeners and to communicate honestly in a sincere, open and warm manner.
Our Team
Miranda Smith Home Care has exceptional, dedicated teams working throughout the country to provide tailored care services for our clients.
We love what we do; and it shows. We show up, as our best selves, to bring out the best in each other, our clients and amazing caregivers. We have a deep sense of pride in the role we play and the job we do, with an attention to detail that is unsurpassed.
Our teams understand that clients have a strong sense of independence and know what they want. Your care team will work tirelessly to ensure the support in place is what you need. This team consists of a clinical and resource coordinator, a homecare manager, and on-call team, all available to talk to directly if you have any concerns or emergencies.
Founder & CEO
Miranda SmithAuckland Home Care Team
Led by Emma, supported by Liz and Fiona (RN)Bay of Plenty and Waikato Home Care Team
Hayley (RN) and CarolineHawke’s Bay Home Care Team
Led by Tracy, supported by Sarrah (RN)Wellington & Masterton Home Care Team
Led by Belinda, supported by Michelle (RN) and LynChristchurch & Manawatu Home Care Team
Led by Helen and supported by Amanda (RN) and LaraineRecruitment Team
Led by Nicky, supported by ShannonHead Office Accounts and Payroll Team (Auckland)
Led by Jo (CA), supported by Kim and NateshaOn Call Team
Led by Jen and supported by Helen, Caroline, Jo and LarainePA to Miranda & Company Office Administrator
Kellie Turner
Our Partners
We continually seek to build long-term relationships with organisations dedicated to improving the quality of life for people within the communities in which we live. We have partnered with a number of organisations who share our vision and who hold the same level of commitment to providing quality care to you and your family.
If you wish to learn more about any of our partners, click on the logos to visit their websites.
Testimonials
"Delores and Helen were the loveliest, most trustworthy caregivers you could possibly have provided. I cannot speak highly enough about these ladies. They showed total commitment to my mother’s care and wellbeing in every possible way, at every moment of the day and night."
Christchurch
"I would like to take this opportunity to thank Miranda Smith for the hard work and dedication, and especially for the excellent communication throughout the time I spent as a caregiver. You never failed to respond to my emails, no matter how trivial, so we were always kept up to date."
Miranda Smith Caregiver
"Miranda Smith Homecare has provided kind, capable and empathetic caregivers, whom I feel they choose carefully based on their knowledge of my needs and requirements. Miranda Smith Homecare really does place a big emphasis on trying to slot the right caregiver in with each client which is so important."
Auckland
"I would like to commend Miranda Smith Homecare for their thoughtful and reliable care they showed my wife during her days at home."
Christchurch
"Miranda Smith Homecare is very responsive. I have used them for emergency care with less than a days’ notice. They have been easy to contact, always have coverage and are very responsive to our requests."
Miranda Smith Client, Christchurch
"Miranda Smith Homecare is a great company to work for, they treat you really well; they are so considerate and knowledgeable and provide great support if you need it. I’d recommend them to anyone. "
Miranda Smith Caregiver
"I really appreciate the Miranda Smith ethics, standards and care of all… You are an amazing team!"
Wellington
"Thank you Tracy, Sarrah and Kelly, for the time, care, and responsiveness you have given us over the past few months. It has been a very difficult time and I appreciate that you have ridden the waves with us with professionalism and empathy, always with welfare and safety in mind. "
Miranda Smith ClientI’m looking for a caregiver